LuckyMax Privacy Policy – How Your Data Is Handled

When you register and use LuckyMax, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm your identity and comply with applicable regulations. All information you submit is collected directly from you, and we do not purchase or obtain personal data from unrelated third-party data brokers. We only collect what is genuinely needed — nothing more — and every data point serves a clear, lawful purpose within our platform operations.

The personal data we collect is used primarily to create and manage your LuckyMax account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by our operating standards. We also use your information to communicate with you about your account activity, respond to support requests, and send you relevant updates about the platform — such as changes to these policies or important service notices. Your gameplay data and session history help us personalise your experience, recommend relevant games, and ensure that our platform performs reliably on mobile devices across the Philippines. We may use aggregated, anonymised data for internal analytics and product improvement, but this data cannot be used to identify you individually. LuckyMax does not use your personal information to make automated decisions that would significantly affect your rights without human review. We process your data only on lawful grounds, including the performance of our contract with you and our legitimate interests in operating a secure and fair gaming platform.

LuckyMax does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy standards. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If LuckyMax undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We never share your data with unrelated advertisers or allow third parties to use it for their own independent purposes. Your trust is the foundation of our relationship, and we take every reasonable step to protect it.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. Once data is no longer needed for its original purpose and no legal retention requirement applies, we securely delete or anonymise it. LuckyMax applies industry-standard security measures to protect your information, including encrypted data storage, secure transmission protocols, and access controls that limit who within our organisation can view your personal data. Our systems are regularly reviewed and updated to address emerging security risks and maintain the integrity of your account information. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable law. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete information, or to delete your data where it is no longer necessary for us to retain it. If you wish to withdraw your consent for a specific type of data processing, you can do so by contacting our support team — though please note that withdrawing consent may affect your ability to use certain features of the platform. You have the right to object to processing based on our legitimate interests, and to request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, simply reach out to us at [email protected] with your request and we will respond within a reasonable timeframe. We will never penalise you for exercising your privacy rights, and we are committed to handling all such requests with care and transparency. For more information about how your account is managed, visit our FAQ page.

LuckyMax may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage all players to review this page periodically so you are always aware of how your information is being handled. Continued use of the LuckyMax platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or how your data is used, please do not hesitate to contact us at [email protected]. We are committed to being transparent and accessible, and we welcome any feedback that helps us improve our privacy practices. Your confidence in LuckyMax matters, and we will always work to earn and maintain it.